Udemy_How_to_Improve_Your_Business_with_Better_Customer_Service

این دوره نحوه پیشرفت در کسب و کار با خدمات بهتر به مشتریان را آموزش می دهد. این آموزش تصویری نحوه بهبود روابط با مشتری ، افزایش مهارت های فروش ، جذب مشتری ، نحوه کاهش هزینه ، کسب درآمد و بهبود خدمات به مشتریان و… را مورد بررسی قرار می دهد.

این دوره آموزشی محصول موسسه Udemy است.

سرفصل های دوره:

  • آشنایی با Being N.I.C.E
  • معرفی S.M.I.L.E
  • شیوه های مهم پیاده سازی برنامه
  • راهنمایی برای بهبود کارتان
  • آزمون N.I.C.E
  • آزمون S.M.I.L.E
  • نحوه برخورد با مشتریان
  • شناخت L.I.N.U.X
  • آزمون L.I.N.U.X
  • نحوه تشخیص مشکل
  • شناخت علامت های اختصاری
  • نحوه خدمات به مشتری
  • افزایش اعتماد به نفس
  • تست نهایی
  • و…

عنوان دوره: Udemy How to Improve Your Business with Better Customer Service
سطح: مقدماتی
مدت زمان: 1 ساعت
نویسنده: Kenneth Underhill


توضیحات:

Udemy How to Improve Your Business with Better Customer Service!!

Kenneth Underhill
1 Hour
Beginner Level



Powerful ways to help you improve your customer service skills and improve your customer relations, in any business!!
AND DO IT WITH A LOW-COST METHOD?
AND START WORKING ON IT TODAY?
You may be failing at keeping or gaining customers in your business, yet you don't even know why!
Customer service is what helps set you apart from your competition.
It's such a simple, low-cost concept yet most business owners and their employees do not use it.
They fail to think about their customers' needs.
They fail to think how their actions can have an effect on the revenue of the business.
They fail to think about their own experiences as a customer.
But, how do you improve your customer service skills?
I'm Ken Underhill and I'm a serial entrepreneur that has used great customer service to grow my own businesses.
In this comprehensive video course, I take you gently by the hand as I show you how to improve your customer service skills.
You do not need a college degree, any money, or any business experience to implement these strategies.
But, improving customer service is difficult, right?
Use my experience and my knowledge from growing my own companies, follow the information in the videos, and work on improving your customer service skills today.
If every business is selling the same thing at the same price, which business does a customer go to? They will go to the one with the best customer service. Make sure that is YOU!
Distinguish your business from your competition and help it grow through word-of-mouth marketing.
As with all of my courses:
you have unlimited, lifetime access to the course at no extra cost
all future additional lectures and materials in this course are always free
there's an unconditional, no questions asked, full 30 day money-back guarantee
my help is always available to you. If you get stuck or have a question, just ask it in the discussion area or private message me on Udemy
What are the requirements?
A pen (or pencil) and paper is recommended for taking notes.
A passion for learning new things.
What am I going to get from this course?
Over 10 lectures and 1 hour of content!
Know correct ways to interact with customers.
Improve customer service skills.
Learn acronyms that will help you share the knowledge.
What is the target audience?
This course is taught at a Basic level and is intended for employees and business owners.
What you get with this course?AND DO IT WITH A LOW-COST METHOD?
AND START WORKING ON IT TODAY?
You may be failing at keeping or gaining customers in your business, yet you don't even know why!
Customer service is what helps set you apart from your competition.
It's such a simple, low-cost concept yet most business owners and their employees do not use it.
They fail to think about their customers' needs.
They fail to think how their actions can have an effect on the revenue of the business.
They fail to think about their own experiences as a customer.
But, how do you improve your customer service skills?
I'm Ken Underhill and I'm a serial entrepreneur that has used great customer service to grow my own businesses.
In this comprehensive video course, I take you gently by the hand as I show you how to improve your customer service skills.
You do not need a college degree, any money, or any business experience to implement these strategies.
But, improving customer service is difficult, right?
Use my experience and my knowledge from growing my own companies, follow the information in the videos, and work on improving your customer service skills today.
If every business is selling the same thing at the same price, which business does a customer go to? They will go to the one with the best customer service. Make sure that is YOU!
Distinguish your business from your competition and help it grow through word-of-mouth marketing.
As with all of my courses:
you have unlimited, lifetime access to the course at no extra cost
all future additional lectures and materials in this course are always free
there's an unconditional, no questions asked, full 30 day money-back guarantee
my help is always available to you. If you get stuck or have a question, just ask it in the discussion area or private message me on Udemy
What are the requirements?
A pen (or pencil) and paper is recommended for taking notes.
A passion for learning new things.
What am I going to get from this course?
Over 10 lectures and 1 hour of content!
Know correct ways to interact with customers.
Improve customer service skills.
Learn acronyms that will help you share the knowledge.
What is the target audience?
This course is taught at a Basic level and is intended for employees and business owners.

Section 1: Introduction
Lecture 1
Introduction
05:13
Section 2: Being N.I.C.E. and learning how to S.M.I.L.E.
Lecture 2
Being N.I.C.E.
08:10
Quiz 1
N.I.C.E. Quiz
5 questions
Lecture 3
Be Sure to S.M.I.L.E.
15:57
Quiz 2
S.M.I.L.E. Quiz
6 questions
Section 3: Important Practices to Implement
Lecture 4
Important Practices to Implement
17:40
Quiz 3
Important Practices to Implement Quiz
5 questions
Section 4: Improving Yourself
Lecture 5
Tips to Help You Improve Yourself
09:33
Quiz 4
Improving Yourself Quiz
5 questions
Section 5: Dealing with Difficult Customers
Lecture 6
Dealing with Difficult Customers
04:59
Section 6: More Acronyms for the Computer Geek in You
Lecture 7
L.I.N.U.X.
03:44
Lecture 8
D.O.S.
02:25
Section 7: Customer Service Begins with Y.O.U.
Lecture 9
Customer Service Begins with Y.O.U.
01:34
Quiz 5
Final Quiz
15 questions
Section 8: Parting is Such Sweet Sorrow
Lecture 10
Conclusion
00:59