CBT_Nuggets_ITIL_Intermediate_Lifecycle_CSI

این دوره ITIL را برای آزمون ITIL-CSI مورد بحث قرار می دهد. در این آموزش تصویری اصول ITSM ، نحوه مدیریت سیستم ،  مدیریت شبکه ، کار با CSI ، بهبود خدمات فناوری ، بهبود مستمر و… را مورد بررسی قرار می دهد.

این دوره آموزشی محصول موسسه CBT Nuggets است.

سرفصل های دوره:

  • کار با CSI
  • نحوه ایجاد کسب و کار
  • کار با رویکردهای CSI
  • اصول CSI
  • مدیریت سطح سرویس ها
  • کار با فریمورک ITSM
  • هفت مرحله برای بهبود فرآیند
  • هفت گام برای بهبود سیاست ها
  • مرحله 1 : شناسایی کارها
  • مرحله 2 تعریف داده
  • مرحله 3 جمع آوری داده ها
  • مرحله 4 : پردازش داده ها
  • مرحله 5 : تجزیه و تحلیل داده
  • مرحله 6 : نحوه گزارش گیری
  • مرحله 7 : اجرای پروژه
  • کار با فیلیپ فلاپ ها
  • کار با تکنیک ها و ارزیابی برنامه
  • تعیین معیار برنامه
  • اندازه گیری سرویس ها
  • تجزیه و تحلیل SWOT
  • روش ها و تکنیک های ROI
  • نحوه گزارش  گیری از خدمات
  • نحوه مدیریت برنامه
  • نحوه مدیریت ریسک
  • نحوه مدیریت خطا
  • پیاده سازی CSI
  • CSI و تغییر سازمانی
  • نحوه بررسی  چالش های ایجاد شده
  • و…

عنوان دوره: CBT Nuggets ITIL Intermediate Lifecycle: CSI
مدت زمان: 9 ساعت
نویسنده: Chris Ward


توضیحات:

CBT Nuggets ITIL Intermediate Lifecycle: CSI

Chris Ward
9Hours


This ITIL Intermediate-level training with trainer Chris Ward helps prepare you to take the ITIL-CSI exam while learning the principles of ITSM in regards to continual service improvement.
Recommended skills:
Experience with the Information Technology Infrastructure Library ITIL framework and at least the ITIL Foundations level certificate.
Some experience in an IT service provider organization such as service desk/help desk, IT consulting, etc.
Recommended equipment:
None
Related certifications:
ITIL Intermediate Lifecycle ' CSI certificate.
Related job functions:
Systems administrator
Network administrator
CSI manager
IT project manager
Continual Service Improvement is widely regarded as the toughest of the ITIL Intermediate Lifecycle module exams. However, it is one of the most important Lifecycle stages as it focuses on improving the IT services that your organization provides. This Nugget course will help you understand the purpose and business value of CSI, learn the methods and techniques, integrate with other ITIL Lifecycle stages, and prepare you to take the Intermediate-level exam associated with CSI. Make sure you take plenty of notes as we begin a journey to "continually improve!"
CBT Nuggets, through EXIN, is an AXELOS Accredited Training Organisation ATO for ITIL
ITIL is a registered trademark of AXELOS Limited

1. Introduction
10 min
2. Terminology Review
14 min
3. CSI - Purpose and Objectives
7 min
4. CSI - Scope and Business Value
12 min
5. The CSI Approach
9 min
6. CSI Principles: Service Level Management and Ownership
11 min
7. CSI Principles: Deming Cycle and Knowledge Management
11 min
8. CSI Principles: Service Measurement and Baselines
9 min
9. CSI Principles: ITSM Framework and IT Governance
10 min
10. Seven Step Improvement Process - Purpose and Objectives
12 min
11. The Seven-Step Improvement Process: Scope and Business Value
9 min
12. The Seven-Step Improvement Process: Policies and Principles
8 min
13. The Seven-Step Improvement Process: Basics
12 min
14. The Seven-Step Improvement Process: Step 1 Identification
11 min
15. The Seven-Step Improvement Process: Step 2 Define the Data
11 min
16. The Seven-Step Improvement Process - Step 3 Gather the Data
17 min
17. The Seven-Step Improvement Process: Step 4 - Process Data
11 min
18. The Seven-Step Improvement Process: Step 5 Analyze Data
10 min
19. The Seven-Step Improvement Process: Step 6 Present and Report
17 min
20. The Seven-Step Improvement Process: Step 7 Implementation
14 min
21. The Seven-Step Improvement Process: Triggers, Challenges, and CSFs
14 min
22. CSI Methods and Techniques - Assessments
20 min
23. CSI Methods and Techniques - Gap Analysis
7 min
24. CSI Methods and Techniques - Benchmarking Introduction
11 min
25. CSI Methods and Techniques - Benchmarking Continued
14 min
26. CSI Methods and Techniques - Service Measurement
15 min
27. CSI Methods and Techniques - Metrics and KPIs
19 min
28. CSI Methods and Techniques - Balanced Scorecard
12 min
29. CSI Methods and Techniques - SWOT Analysis
8 min
30. CSI - Methods and Techniques - ROI and Business Cases
13 min
31. CSI Methods and Techniques - Service Reporting
13 min
32. CSI Methods and Techniques - Availability Management
8 min
33. CSI Methods and Techniques - Capacity Management, BCM and ITSCM
10 min
34. CSI Methods and Techniques - Problem, Knowledge, and Risk Management
15 min
35. Organizing for CSI - Primary Roles
14 min
36. Organizing for CSI - Support Roles in the Seven-Step Improvement Process
11 min
37. Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release/Deployment Management ...
14 min
38. Technology Considerations - Event, Automated Incident/Problem Resolution, and Business Intelligence Tools
13 min
39. Implementing CSI - Getting started
12 min
40. ITSM Governance
9 min
41. CSI and Organizational Change - Overview
10 min
42. Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition
8 min
43. Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision
10 min
44. Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins
6 min
45. Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change
9 min
46. CSI, Culture and Communication
14 min
47. Implementation Challenges, CSFs, and Risks
11 min
48. ITIL - CSI Exam Cram #1
13 min
49. ITIL - CSI Exam Cram #2
14 min